A Little Birdie Told Me
// August 14th, 2009 // View Comments // Rants, Technology
Twitter is a micro-blogging service that’s been around for several years now, wherein you ‘tweet’ status updates, thoughts, complaints, etc. I’ve been using it mostly to chat with friends, get advice from other users, and keep up with news on various products and projects I’m interested in. Lately, however, I’ve found a wonderful new use for it: Customer Service. After having issues with both UPS shipping and Comcast cable and voicing a few idle complaints, their Customer Service staff, @ThomasAtUPS and @ComcastBill, respectively reached out to help. Within a few minutes both had supplied me with email addresses to their CSR team and I was able to get my issues resolved within hours, without having to listen to hold music or navigate phone trees. Many claim Twitter is ‘useless, and only good for the vapid and the vain’ but I’ve found it’s a great way to get information and help. Hopefully more companies will follow in UPS and Comcast’s footsteps and start helping their customers out, 140 characters at a time.
